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Repairs

Repairs

When settings on jewellery become worn out or damaged, it can cause a stone to fall out. If you notice any signs of damage or loosening of claws on your jewellery, make an appointment with us immediately for assessment. In the first year, we offer free claw tightening, but future maintenance may come with a fee. We also recommend insuring your jewellery to cover any potential loss or damage. If you have any questions about our repair policies, please don't hesitate to contact us for more information.

Expert Repair Management

We will provide the jeweller with the work specifications so the correct and complete work is undertaken. We can also quality control the work after completion to ensure the repair has been fully completed to a good standard. If your preferred jeweller’s quote is competitive we will work with them to complete the repairs. Or, if you have no preferred jeweller we can manage the repair through contracted jewellers. The item will be returned to you, fully repaired, and back to its original condition.
Our repair specialists will ensure your precious item is fully restored. We work closely with gem merchants to make sure diamonds and other gems are closely matched to the originals. With fine jewellery craftsmen, we ensure the repairs and restorations are done to the highest standard. We want you to be 100% satisfied when the restored item is returned to you.

Is my jewellery secure and insured while in transit with you?

Yes. We only use our own correctly labelled courier packs. While your own insurance may cover transit to us, we ensure that all items are fully insured both to us, and from us.

How long do repairs take?

More than 80% of repairs are completed within 4 weeks. But the time frame depends on the complexity of the work, the availability of materials, and the workload of the selected jeweller. In all cases, we will keep you well informed of expected timeframes.

What about watch repairs?

We can oversee and manage the repair of most watch brands. Where possible we recommend an approved service agent for the specific watch brand. This ensures you maintain any warranty and brand integrity.